Get Support
If you are an existing imFORZA customer and have a question, request, or need to report an issue, please fill out the form on this page.
Our normal business hours are:
Monday to Friday, 8am-5pm PST.
Other Ways to Get Support from Us…
Email Us at
[email protected]
Call Us at
310.499.2900
Visit Our
Knowledgebase
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Frequently Asked Questions
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Support for Clients
How do I get help with my imFORZA website?
Besides completing the support form on this page, you can also call (310.499.2900) or email us ([email protected]) with whatever you need. We respond to each request as quickly as possible and in the order that we receive them.
What if I need support outside of your normal business hours?
Our team is active and online Monday through Friday from 8 a.m. to 5 p.m. PST, with the exception of major holidays. If you need something outside of these hours, you can complete the form above or email us at [email protected]. If your issue is urgent, just put URGENT in the subject line (or text URGENT to 310.499.2900), and we’ll do our best to get to it as quickly as possible.
How long does it usually take to get a response to a support request?
This obviously depends on how busy our team is at the time of your request, but on average, our team responds to new support requests within the same hour they are submitted. And, assuming it’s not a large task, we complete 95% of new support requests within 2 hours.
What do I do if I haven’t heard back from imFORZA on my support request?
It’s very rare, but once in a blue moon a support request gets missed (usually because it gets flagged as spam). If this happens to you for some reason, then please just email ([email protected]) us with URGENT in your subject line so that we can jump on it right away for you.