If you are an existing imFORZA customer and have a question, request, or need to report an issue, then please complete the form on this page.
Our normal business hours are Monday to Friday, 8am-5pm PST.
Support submissions sent outside of our normal business hours (Monday to Friday, 8am-5pm PST) will be handled the morning of the next business day.
Monday to Friday
Ways to Get Support
Besides completing the support form on this page, you can also call (310.499.2900) or email us([email protected]) with whatever you need. We respond to each request as quickly as possible and in the order that we receive them.
Our team is active and online Monday through Friday from 8am-5pm PST with the exception of major holidays. If you need something outside of these hours, then you can complete the form above or email us at [email protected]. If your issue is urgent, then just put URGENT in the subject line and we’ll do our best to get to it as quickly as possible.
This obviously depends on how busy our team is at the time of your request, but on average our team responds to new support requests within the same hour it was submitted. And, assuming it’s not a large task, we complete 95% of new support requests within 2-3 hours.
It’s very rare, but once in a blue moon a support request gets missed (usually because it gets flagged as spam). If this happens to you for some reason, then please just email ([email protected]) us with URGENT in your subject line so that we can jump on it right away for you.